Note: This Privacy Policy applies to all players who use the 2jll platform accessible at 2jll.vu. By registering an account, you confirm that you have read and understood how your personal data is collected and used as described here.
1. About This Policy
This Privacy Policy describes how 2jll ("the Platform," "we," "us") collects, uses, stores, and protects personal information in connection with your use of the 2jll website and all services available on it, including live casino, slot games, sports betting, eBingo, and fish games.
This policy applies to players in the Philippines and is written to be clear and straightforward. If you have questions about anything in this document, you can reach us at [email protected].
2. Information We Collect
The personal information 2jll collects falls into the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Registration and KYC verification |
| Contact Data | Mobile number, email address | Account registration |
| Financial Data | Payment channel details (GCash, Maya, bank account number), transaction history in PHP | Deposit and withdrawal requests |
| KYC Documents | Photo ID such as Philippine passport, driver's licence, or UMID | Identity verification |
| Usage Data | Login timestamps, games played, betting history, session duration | Automatically during platform use |
| Device and Technical Data | IP address, browser type, device type, operating system | Automatically on site access |
We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or health data unless specifically required for responsible gaming assessments and only with your knowledge.
3. How We Use Your Information
The personal data collected by 2jll is used for the following purposes:
- Account management — creating and maintaining your player account, authenticating logins, and managing OTP verification for sensitive actions.
- KYC and identity verification — confirming that players meet the 21+ age requirement and that account details are accurate.
- Processing transactions — handling PHP deposits and withdrawals through GCash, Maya, InstaPay, PESONet, and bank transfers.
- Platform security — detecting and preventing fraud, multi -accounting, bot activity, and other prohibited conduct described in the Terms and Conditions.
- Customer support — responding to queries, disputes, and account-related requests submitted to [email protected].
- Responsible gaming — monitoring account activity to identify signs of problem gambling and applying limits or restrictions where appropriate.
- Platform improvements — analysing aggregated, anonymised usage data to improve the platform experience for Philippine players.
- Marketing communications — sending promotional updates about 2jll offers, subject to your communication preferences. You can opt out at any time.
We do not use your data for automated decision-making that produces legal or significant effects without human review.
4. Legal Basis for Processing
2jll processes your personal data on the following legal grounds:
- Contract performance — processing is necessary to operate your account, handle your transactions, and deliver the services you signed up for.
- Legal obligation — identity verification and transaction records are required to comply with applicable anti-money laundering and KYC obligations.
- Legitimate interests — security monitoring, fraud prevention, and platform improvement based on anonymised usage data.
- Consent — marketing communications are sent only where you have opted in. You may withdraw consent at any time without affecting your account.
5. Sharing Your Information
2jll does not sell your personal data. We share information only in the following limited circumstances:
- Payment processors — your payment channel details are shared with the relevant provider (such as GCash or Maya) solely to complete your deposit or withdrawal transaction in PHP.
- KYC and verification partners — identity documents may be processed by third-party verification services to support the KYC process. These partners are contractually bound to handle your data securely.
- Platform technology providers — game providers and platform infrastructure partners may have access to usage data necessary to deliver their services. They are not permitted to use this data for independent purposes.
- Legal and regulatory requirements — we may disclose personal data if required by law, court order, or a lawful request from a competent authority in the Philippines.
Any third party that receives data from 2jll is required to maintain appropriate data protection standards and may only use the data for the specific purpose it was shared for.
6. Cookies and Tracking
2jll uses cookies and similar technologies to operate the platform and improve the experience for players. These include:
- Essential cookies — required for the platform to function, including maintaining your login session and securing your account actions.
- Analytics cookies — used to understand how players navigate the platform so we can improve performance and usability. Data collected is aggregated and anonymised.
- Preference cookies — used to remember your settings and preferences across sessions.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use the platform.
Some game providers integrated into 2jll may set their own cookies when you play their games. These are governed by the respective provider's privacy practices. 2jll does not control or have access to those cookies.
7. Data Retention
2jll retains personal data for as long as is necessary for the purposes described in this policy or as required by applicable law. In practice, this means:
- Account and KYC data is retained for the duration of your account and for a defined period after closure to meet legal and anti-money laundering obligations.
- Transaction records in PHP are retained for the period required under applicable financial regulations.
- Usage and session data is retained for a shorter period primarily for security monitoring and platform analytics.
- Marketing consent records are retained until you withdraw consent, and for a reasonable period afterwards as evidence of that consent.
When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised.
8. Data Security
2jll implements technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:
- SSL encryption on all pages and data transmissions.
- OTP-based confirmation for withdrawals and sensitive account changes.
- Access controls that limit who within the organisation can view personal and KYC data.
- Regular security reviews of platform infrastructure.
While 2jll takes security seriously, no online system can guarantee absolute protection. You play an important role in account security by using a strong password and not sharing your login credentials with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].
9. Your Rights
As a player on 2jll, you have the following rights regarding your personal data:
- Right to access — you can request a copy of the personal data 2jll holds about you.
- Right to correction — if any of your data is inaccurate or incomplete, you can ask us to correct it.
- Right to deletion — you may request deletion of your personal data, subject to any legal retention obligations that apply.
- Right to withdraw consent — where processing is based on consent (such as marketing), you can withdraw it at any time without affecting other aspects of your account.
- Right to object — you may object to processing based on legitimate interests where your individual circumstances justify it.
To exercise any of these rights, contact the 2jll support team at [email protected]. We will respond to your request within a reasonable timeframe. We may need to verify your identity before acting on a request to protect account security.
10. Children and Minors
2jll is strictly for players aged 21 years and above. We do not knowingly collect personal data from anyone under 21. If we discover that an account has been registered by someone under the age of 21, the account will be suspended immediately and personal data associated with it will be handled in line with our retention and deletion obligations.
If you believe a minor has registered on the platform, please notify us at [email protected] so we can take prompt action.
11. Changes to This Policy
2jll may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When material changes are made, we will notify registered players through their account contact details. The updated policy will be published on this page with a revised effective date.
Continued use of the 2jll platform after any update to this policy constitutes acceptance of the revised terms. We encourage you to review this page periodically so you stay informed about how your data is handled.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the way 2jll handles your personal data, please reach out to our support team:
Email: [email protected]
You can also find answers to common account and platform questions in our FAQ section, or review the rules that govern your use of the platform in our Terms & Conditions.